Life

I am a sucker for good customer service

Good customer service. I am such a sucker for it! When I receive good customer service, I end up buying more than I’d initially planned. And no, I’m not kidding. Like I said, I’m a sucker for good customer service. I think somewhere deep down, I feel the need to reward people for being this nice. Lately, I have had a pretty good run of customer service in different areas. I thought this would be a nice place to give them all a little shout out. After all, I have mentioned it here when I’ve received pretty crap service.

 

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photo credit: Christopher Chan via photopin cc

First and foremost, my favourite coffee place. If you follow me on Instagram or Twitter, you’ll probably know I frequent this cafe and get a coffee most mornings. The folks at Checkpoint Charlie Espresso Bar, Penshurst are hands down the best at customer service. Cira and Vee are always with a smile for everyone and a chat and of course, the best coffee ever. Oh, and get this. They {especially Vee} remember everyone’s orders! I kid you not. I mentioned before how she remembered my order after barely two or three visits and I’ve noticed she remembers those of others. She told me the other day that she’s bad with people’s names but can remember their coffee orders. Bless! It’s no wonder people keep going back. And did I mention in addition to their great customer service they also serve the Best. Coffee. Ever. πŸ™‚

A few weeks ago I was looking around to buy a hiking pack. For my first ever camping trip. I had checked out a few stores closer to work and then found out there was a Paddy Pallin store in Miranda which is actually close to home. I sped there one Thursday night after work and got there probably 20 minutes before their closing time. The customer service response I received was great. They helped me choose a great Osprey bag and were also very generous when it came to signing up to become a member. Let’s just say I saved $35 on the bag and a good one at that. I’ve gone back to the store a couple of times since — to buy other hiking stuff and both the guys at the store have always been wonderful. Plus they really know their stuff!

Finally, I want to share an experience I had just earlier this evening. I was buying some more stuff for camping {the final lot!} and went to Anaconda as they had a sale on tents. One of the guys, Dave, saw me looking at sleeping bags and asked if I needed help. I sort of did and asked him. He then found out I was doing the Six Foot track over the long weekend and saw the tent I was holding and recommended against it. He went through the trouble of showing me a good tent but since it was not available, got me a good deal on a more expensive one. Just in case you are thinking it was all about the expensive sales, the rest of the stuff I asked for, he recommended the cheaper priced items for most as it doesn’t make a difference. A good tent though, makes a big difference. So thanks Dave. I’m very pleased with my purchases tonight and am looking forward to trying them out over the long weekend!

I like it when people give you the time no matter how stupid your questions may be. And trust me, I have asked some stupid ones while shopping for hiking gear. I like it when people take the time to get to know you. And Vee and Cira have asked more questions about me than my coffee preference. Most importantly, I love that all of this service is so personal and with a smile. And in turn, it brings a huge smile to my face.

That’s why I keep going back to these places.

That’s why I keep recommending them to every one I know.

That’s why I think they deserve a huge shout out on this blog.

***Linking up with The Lounge where there are other customer service stories to share. It’s being hosted by Tegan this week***

lounge

Until next time,

Cheers!!!

 

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  • R's Mom
    27 September 2013 at 1:16 pm

    I agree…good customer service is rare but awesome..but honestly PB, sometimes in India, they go overboard..even if you just want to browse they just keep following you as if you are going to pick up something and not pay for it πŸ™
    R’s Mom recently posted…The One in Which We Want To Be Dinosaur Teachers!!!My Profile

  • Grace
    27 September 2013 at 4:10 pm

    Yup. Comes down to basic, good-ol’ fashion, chivalrous customer service, doesn’t it? I wish retailers realised that it didn’t take much. Also, I wish they caught on as to how powerful social media can be either to (or not to) their favour!
    Grace recently posted…FYBF – Sweets for the Sweet EditionMy Profile

  • Ness
    27 September 2013 at 8:12 pm

    It’s nice to hear some positive customer service stories. That coffee certainly looks good!
    Ness recently posted…Are You Being Served (By A Freakazoid)?My Profile

  • Tegan
    28 September 2013 at 7:08 pm

    Word of mouth really can make or break a business and I know if I receive great customer service I am more than happy to let my friends know about them. It’s so nice to be treated like you are the most important customer they have ever had too.

    Thanks for linking up at The Lounge
    Tegan recently posted…I don’t want to be a zombieMy Profile

  • Amelia @ chai a cup of life
    11 October 2013 at 2:20 pm

    I reckon your coffee tastes even better because of the good customer service! You’re right though, I am more likely to buy more if the salesperson is genuinely helpful.